General information

If you cannot lock or unlock the vehicle with the SmartKey, either the battery in the SmartKey is discharged, the SmartKey is faulty or the starter battery is discharged.

Check the battery in the SmartKey and replace it if necessary.
Unlock the driver's door using the mechanical key.
Lock the vehicle.
Have the starter battery and battery contacts checked at an authorized Mercedes-Benz Center.

If the SmartKey is faulty, contact Roadside Assistance or an authorized Mercedes-Benz Center.

    See also:

    Unlocking the driver's door (mechanical key)
    If the vehicle can no longer be unlocked with the SmartKey, use the mechanical key. If you use the mechanical key to unlock and open the driver's door, the anti-theft alarm system will be trigg ...

    System self-test
    After you have switched on the ignition, the system carries out a self-diagnosis. WARNING A malfunction in the system has been detected if one of the following conditions occurs: - the indic ...

    Safety guidelines for seat belts, Emergency Tensioning Devices (ETDs) and air bags
    WARNING - Damaged seat belts or seat belts that have been subjected to stress in an accident must be replaced. Their anchoring points must also be checked. Only use seat belts installed o ...