Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    EASY-ENTRY/EXIT feature (third rowof seats)
    Important safety notes WARNING   To help avoid personal injury, the second-row seat backrests must be properly locked either in the upright position or, when using the expanded cargo vo ...

    Removing and installing rear head restraints
    WARNING Occupants should only travel sitting on seats which have the head restraints installed. In the event of an accident, this reduces the risk of injury for passengers seated in the rear ...

    Stowing a used collapsible spare wheel
    Take the following steps to stow a used collapsible spare wheel. It will otherwise not fit in the spare wheel well. Mercedes-Benz recommends that you have this work carried out at a qualified spec ...