Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Correct use of the seat belts
    WARNING USE SEAT BELTS PROPERLY • Seat belts can only work when used properly. Never wear seat belts in any other way than as described in this section, as that could result in serious injur ...

    Adjusting the volume
    This function is available for SPLITVIEW and for the Rear Seat Entertainment System in conjunction with corded headphones. Press one of buttons 7 on the remote control. The volume of the cu ...

    Important safety notes
    WARNING Make sure absolutely no objects are obstructing the pedals' range of movement. Keep the driver's footwell clear of all obstacles. If there are any floormats or carpets in the footw ...