Roadside Assistance button

X Press and hold Roadside Assistance button 1 for more than two seconds. This

X Press and hold Roadside Assistance button 1 for more than two seconds. This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in Roadside Assistance button 1 flashes while the call is active. The Connecting Call message appears in the multifunction display. The audio output is muted.

If a connection can be established, the Call Connected message appears in the multifunction display.

If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example:

  • current location of the vehicle
  • vehicle identification number

During the call, you can change to the navigation menu by pressing the NAVI button The display of the audio system or COMAND shows that an mbrace call is active. During the call, you can change to the navigation menu by pressing the NAVI button on COMAND, for example. Voice output is not available.

A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants.

  • Describe the type of assistance needed.

The Mercedes-Benz Customer Assistance Center either sends a qualified Mercedes- Benz technician or organizes for your vehicle to be transported to the nearest authorized Mercedes-Benz Center. You may be charged for services such as repair work and/or towing. Further details are available in your mbrace manual.

The mbrace system failed to initiate a Roadside Assistance call if:

  • the indicator lamp in Roadside Assistance button 1 is flashing continuously.
  • no voice connection to the Mercedes- Benz Customer Assistance Center was established.

This may be because the corresponding mobile phone network is not available.

The Call Failed message appears in the multifunction display.

  • To end a call: press the ~ button on the multifunction steering wheel.

or

  • Press the corresponding button for ending a phone call on the audio system or on COMAND.
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