Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Problems with the rear window defroster
    The rear window defroster has deactivated itself prematurely or cannot be activated. Switch off any consumers that are not required, e.g. reading lamps or interior lighting. When the batter ...

    Functions with the forward/rewind F button
    You can use the remote control to execute the same functions as the COMAND control panel. Mode Function Audio mode Selects a station using the station search function Sel ...

    Accepting a call
    If someone calls you when you are in the Tel menu, a display message appears in the multifunction display, for example: •► Press the button on the steering wheel to accept an incomin ...