Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Opening
    - Press the button on the SmartKey. - Pull handle 1. - Raise the tailgate. Vehicles with the EASY-PACK tailgate: if you pull handle 1 and then release it, the tailgate opens automatically. ...

    Safety systems
    Problem Possible causes/consequences and Solutions (USA only) (Canada only) The red brake system warning lamp comes on while the engine is running. A warning to ...

    Releasing the cargo net
    Seat belt reel holder behind the front seats Pull belt adjuster 1 upwards in the direction of the arrow to reduce the tension on the tensioning strap. Unhook belt hook 2 from cargo tie-down ...