Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    PRE-SAFE® Brake
    PRE-SAFE® Brake is only available in vehicles with DISTRONIC PLUS. Observe the "Important safety notes" section. PRE-SAFE® Brake can help you to minimize the risk of a frontal colli ...

    Important safety notes
    You can limit the opening angle of the tailgate. This is possible in the top half of its opening range, up to approximately 4 in (10 cm) before the stop. Make sure there is sufficient cleara ...

    Setting the airflow
    - Turn the SmartKey to position 2 in the ignition lock. - To increase: press the button. - To reduce: press the button. You can use automatic climate control to set the airflow in the re ...