Resetting triggered NECK-PRO head restraints


For safety reasons, have the NECK-PRO head restraints checked at an authorized Mercedes-Benz Center after a rear-end collision.


When pushing back the NECK-PRO head restraint cushion, make sure your fingers do not become caught between the head restraint cushion and the cover. Failure to observe this could result in injuries.

Resetting the NECK-PRO head restraints requires a lot of strength. If you have difficulty resetting the NECK-PRO head restraints, have this work carried out at a qualified specialist workshop, e.g. an authorized Mercedes-Benz Center.

  • Press the base of the NECK-PRO head restraint cushion back in the direction of arrow 2 as far as it will go.
  • Push the NECK-PRO head restraint cushion down into the guide in the direction of arrow 3 as far as it will go.
  • Firmly fold the NECK-PRO head restraint cushion back in the direction of arrow 1 until it engages.
  • Repeat this procedure for the second NECK-PRO head restraint.
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