Problems with the SmartKey

Problem Possible causes/consequences and Solutions
You cannot lock or unlock the vehicle using the SmartKey. The SmartKey battery is discharged or nearly discharged.
the vehicle using the remote control function of the SmartKey. Point the Try again to lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the button./button. button.
If this does not work:
and replace it if necessary. Check the SmartKey battery and replace it if necessary.
using the mechanical key. Lock or unlock the vehicle using the mechanical key.
The SmartKey is faulty.
using the mechanical key. Lock or unlock the vehicle using the mechanical key.
at a qualified specialist workshop. Have the SmartKey checked at a qualified specialist workshop.
You can no longer lock or unlock the vehicle using KEYLESS-GO. There is interference from a powerful source of radio waves.
using the remote control function of the SmartKey. Point the tip of the Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the button./button. button.
There is a malfunction with KEYLESS-GO.
using the remote control function of the SmartKey. Point the tip of the Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the button./button. button.
a qualified specialist workshop. Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
and replace it if necessary. Check the SmartKey battery and replace it if necessary.
using the mechanical key. Lock or unlock the vehicle using the mechanical key.
You have lost a SmartKey. deactivated at a qualified specialist workshop. Have the SmartKey deactivated at a qualified specialist workshop.
to the vehicle insurers. Report the loss immediately to the vehicle insurers.
locks changed as well. If necessary, have the locks changed as well.
You have lost the mechanical key. immediately to the vehicle insurers. Report the loss immediately to the vehicle insurers.
locks changed as well. If necessary, have the locks changed as well.
The engine cannot be started using the SmartKey. The on-board voltage is too low.
consumers, e.g. seat heating or interior lighting, and try to start the Switch off non-essential consumers, e.g. seat heating or interior lighting, and try to start the engine again.
If this does not work:
and charge it if necessary. Check the starter battery and charge it if necessary.
or
or Jump-start the vehicle.
or
specialist workshop. Consult a qualified specialist workshop.
The engine cannot be started using the SmartKey. The steering lock is mechanically blocked.
reinsert it into the ignition lock. While doing this, turn the steering Remove the SmartKey and reinsert it into the ignition lock. While doing this, turn the steering wheel in both directions.
The engine cannot be started using KEYLESS-GO. The SmartKey is in the vehicle. A door is open. Therefore, the SmartKey cannot be detected as easily.
start the vehicle again. Close the door and try to start the vehicle again.
There is interference from a powerful source of radio waves.
SmartKey in the ignition lock. Start your vehicle with the SmartKey in the ignition lock.
    See also:

    Important safety notes
    WARNING When leaving the vehicle, always remove the SmartKey from the ignition lock. Always take the SmartKey with you and lock the vehicle. Do not leave children unsupervised in the vehicle ...

    Floormat on the driver's side
    WARNING Whenever you are using a floormat, make sure there is enough clearance and that the floormat is securely fastened. The floormat should always be securely fastened using the fasteni ...

    Replacing the windshield wiper blades
    Removing the wiper blades •► Remove the SmartKey from the ignition lock or turn it to position 0 (KEYLESS-GO). •► Fold the wiper arm away from the windshield until it engages. •` ...