Reporting malfunctions relevant to safety
For the USA only:
The following text is reproduced as required of all manufacturers according to Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the National Traffic and Motor Vehicle Safety Act of 1966.
Reporting safety defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to: http://www.safercar.gov; or write to:
Administrator, NHTSA Headquarters, 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590.
You can also obtain additional information about vehicle safety from:
http://www.safercar.gov.
See also:
Problems with the SmartKey
Problem
Possible causes/consequences and Solutions
You cannot lock or
unlock the vehicle
using the SmartKey.
The SmartKey battery is discharged or nearly discharged ...
Changing the battery
You require a CR 2025 3 V cell battery.
Take the mechanical key out of
the
SmartKey.
Press mechanical key 2 into the
opening
in the SmartKey in the direction of the arrow until battery t ...
Emergency Tensioning Devices, belt
force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and seat
belt force limiters.
The ETDs tighten the seat belts in an accident,
pulling them close against the bod ...