Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING When operating the climate control, the air that enters the passenger compartment through the air vents can be very hot or very cold (depending on the set temperature). This could c ...

    Switching the ZONE function on/off
    - To switch on: press the button. The indicator lamp in the button lights up. Dual-zone automatic climate control: the temperature setting for the driver's side is not adopted for the fr ...

    Deactivating/activating PARKTRONIC
    Vehicles without the Enhanced Off-Road Pro Engineering Package 1 To deactivate/activate PARKTRONIC 2 Indicator lamp Vehicles with the Enhanced Off-Road Pro Engineering Package 1 To deactivat ...