Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Safety
    All-disc antilock brakes, side-impact airbags for the front and rear seats, and side curtain-type airbags are standard. The company’s Tele Aid emergency communication system can summon help, and i ...

    Downhill gradients
    On long and steep gradients, you must reduce the load on the brakes by shifting early to a lower gear. This allows you to take advantage of the engine braking effect and helps avoid overhea ...

    Correct driver's seat position
    Observe the safety guidelines on seat adjustment. Check whether you have adjusted seat 3 properly. Manual and electrical seat adjustment. Electrical seat adjustment. When adjusting the se ...