Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Opening/closing from the outside
    Opening ► Press the button on the SmartKey. ► Pull handle 1. ► Raise the tailgate. Closing WARNING   To prevent possible personal injury, always keep hands and f ...

    Accepting a call
    If someone calls you when you are in the Tel menu, a display message appears in the multifunction display, for example: Press the button on the steering wheel to accept an incoming call. If y ...

    Important safety notes
    The EASY-ENTRY/EXIT feature makes getting in and out of your vehicle easier. You can activate and deactivate the EASY-ENTRY/ EXIT feature using COMAND. G WARNING You must make sure no one can ...