Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Inserting a CD/DVD
    The CD/DVD drive is located in the center behind the front seats. 1 Disc slot 2 Eject button The CD/DVD drive is a single disc drive. If there is already a disc inserted, this must be eje ...

    System self-test
    The indicator lamp illuminates when you: - turn the SmartKey to position 1 or 2 in the ignition lock - on vehicles with KEYLESS-GO, press the Start/Stop button once or twice If an adult o ...

    Small, Stately
    German sport sedans aren't a plus-sized group, and the C-Class is among the smallest. With a footprint roughly equal to that of a Nissan Sentra, the C-Class looks like a miniature version of Merce ...