Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Notes on the Operator's Manual
    This Operator's Manual contains a great deal of helpful information. We urge you to read it carefully and familiarize yourself with the vehicle before driving. For your own safety and longer se ...

    Checklist before driving off-road
    – Engine oil level: check the engine oil and add oil if necessary. When driving on steep gradients, the oil level must be sufficiently high to ensure a correct oil supply in the vehicle. – DEF ...

    Calling up a stored parking position setting
    Turn the SmartKey to position 2 in the ignition lock. Adjust the exterior mirror on the frontpassenger side with the corresponding button. Engage reverse gear. The exterior mirror on ...