Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    General notes
    The HOLD function can assist the driver in the following situations: • when pulling away, especially on steep slopes • when maneuvering on steep slopes • when waiting in traffic The vehicle is kep ...

    More power, lower consumption: the engines
    An improvement of up to 31 per cent has been achieved in fuel consumption and all Mercedes-Benz C-Class launch models will feature the ECO start/stop function as standard. All the engine variants ...

    Front air bags
    The front air bags increase protection for the driver's and front-passenger's head and chest. Driver's air bag 1 deploys in front of the steering wheel; front-passenger front air ba ...