Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    "Minispare" emergency spare wheel
    The "Minispare" emergency spare wheel can be found in the stowage well under the trunk floor. Lift the trunk floor up. Turn stowage tray 3 counter-clockwise and remove together ...

    Important safety notes
    The use of seat belts and infant and child restraint systems is required by law in all 50 states, the District of Columbia, the U.S. territories and all Canadian provinces. Even where this is no ...

    Full programme: ON&OFFROAD package for all eventualities
    The ON&OFFROAD package for the new M-Class uses six different driving modes to optimise driving dynamics and handling safety by providing the optimum drive control needed to cope with the wide ...