Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Resetting to factory settings
    For safety reasons, the Day Lights function in the Lights submenu is only reset when the vehicle is stationary. •► Press the button on the steering wheel to select the Settings menu. ...

    Trunk emergency release (Sedan)
    You can open the trunk lid from inside the vehicle with the emergency release button. Briefly press emergency release button 1. The trunk lid unlocks and opens. The trunk lid can be unlocked ...

    Stowage compartments in the rear
    Stowage compartment in the rear ! Do not sit or lean your bodyweight on the armrests when they are folded out as you could damage them. ! Close the cover of the stowage compartment before fold ...