Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Opening
    Switch off the engine. emove the SmartKey from the ignition lock. KEYLESS-GO: open the driver’s door. This switches the ignition to position 0, which corresponds to having removed the SmartK ...

    Conditions for activation
    RACE START can be activated when:  - the doors are closed.  - the engine is running and it has reached an operating temperature of approximately 176  °F (80 °C). This is the case ...

    Closing
    WARNING To prevent possible personal injury, always keep hands and fingers away from the cargo compartment opening when closing the tailgate. Be especially careful when small children are ar ...