Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    M+S tires
    At temperatures below 45 °F (+7 °C), use winter tires or all-season tires. Both types of tire are identified by the M+S marking. Only winter tires bearing the snowflake symbol in addition t ...

    BAS (Brake Assist System)
    Observe the "Important safety notes" section. BAS operates in emergency braking situations. If you depress the brake pedal quickly, BAS automatically boosts the braking force, th ...

    Immobilizer
    The immobilizer prevents your vehicle from being started without the correct SmartKey. When leaving the vehicle, always take the SmartKey with you and lock the vehicle. The engine can be starte ...