Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Vehicle identification plate with vehicle identification number (VIN) and paint code number
    – Open the driver's door. You will see vehicle identification plate 1. Example: vehicle identification plate (USA only) 2 Paint code 3 VIN Example: vehicle identification plate (Canad ...

    Service for recovering a stolen vehicle
    If your vehicle has been stolen: •► Notify the police. The police will issue a numbered incident report. •► This number will be forwarded to the Mercedes-Benz Customer Assistance ...

    Tire tread
    WARNING Although the applicable federal motor vehicle safety laws consider a tire to be worn when the tread wear indicators (TWI) become visible at approximately 1/16 in (1.6 mm), we recomm ...