Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Please bear the following in mind
    For safety reasons, Mercedes-Benz recommends that you only use Tires and wheels which have been approved by Mercedes-Benz specifically for your vehicle. These tires have been specially adapted f ...

    Roadside Assistance button
    ► Open the stowage compartment under the armrest. ► Press and hold Roadside Assistance button 1 for more than two seconds. This initiates a call to the Mercedes-Benz Customer Assi ...

    Applying/releasing manually
    To apply: press handle 1. The red (USA only) or (Canada only) indicator lamp in the instrument cluster lights up. The electric parking brake can also be applied when the SmartKey is remov ...