Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Kickdown
    Vehicles with an AMG engine: it is not possible to use kickdown in manual drive program M. You can also use kickdown for maximum acceleration in manual drive program M. Vehicles for USA: f ...

    Securing the vehicle to prevent it from rolling away
    WARNING Only jack up the vehicle on level ground or on slight inclines/declines. The vehicle could otherwise fall off the jack and injure you or others. If your vehicle is equipped with a whe ...

    "Minispare" emergency spare wheel
    The "Minispare" emergency spare wheel can be found in the stowage well under the trunk floor. Lift the trunk floor up. Turn stowage tray 3 counter-clockwise and remove together ...