See also:

The windshield wipers are obstructed
Leaves or snow, for example, may be obstructing the windshield wiper movement. The wiper motor has been deactivated. - For safety reasons, you should remove the SmartKey from the ignition lock. ...

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Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer A ...