Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Unlocking the trunk (mechanical key
    The trunk lid swings upwards when opened. Therefore, make sure that there is sufficient clearance above the trunk lid. If the trunk cannot be unlocked with the SmartKey or KEYLESS-GO, use th ...

    Setting climate control to automatic
    WARNING If you switch off the cooling function, the vehicle will not be cooled when weather conditions are warm. The windows can fog up more quickly. Window fogging may impair visibility ...

    Opening/closing the garage door
    Once programmed, the integrated garage door opener will assume the function of the garage door system's remote control. Please also read the operating instructions for the garage door system. ...