Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    DIRECT SELECT lever
    Overview of transmission positions The DIRECT SELECT lever is on the right of the steering column. P Park position with parking lock R Reverse gear N Neutral D Drive The DIRECT SELECT lever ...

    Switching the front climate control on/off using the front control panel
    Turn the SmartKey to position 2 in the ignition lock. To activate: press the rocker switch up or down. The indicator lamp in the rocker switch goes out. The previously selected settings ...

    General notes
    If the vehicle can no longer be locked or unlocked with the SmartKey, use the mechanical key. If you use the mechanical key to unlock and open the driver's door, the anti-theft alarm system w ...