Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Service and literature
    Your vehicle is covered under the terms of the warranties printed in the Service and Warranty Information booklet. Your authorized Mercedes-Benz Center will exchange or repair any defective pa ...

    Problems with the seat ventilation
    The seat ventilation has switched off prematurely. The vehicle's electrical system voltage is too low because too many electrical consumers are switched on. Switch off electrical consumers whi ...

    Interactive content
    DVDs can contain interactive content (e.g. a video game). In a video game, for example, you may be able to influence events by selecting and triggering actions. The type and number of actions ...