Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Approach/departure angle
    - Comply with the rules for off-road driving. - Do not drive at an angle on slopes, inclines or gradients, but instead follow the direct line of fall. The maximum gradient-climbing capabili ...

    BAS PLUS (Brake Assist System Plus)
    BAS PLUS is only available in vehicles equipped with DISTRONIC PLUS. Observe the "Important safety notes" section At speeds above approximately 4 mph (7 km/h), BAS PLUS assists you w ...

    Stop function
    Press the COMAND controller to show the menu. To interrupt playback: select by turning the COMAND controller and press to confirm. The display changes to . The video image is hidd ...