Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Passenger cell: custom-designed floor panels and robust load-bearing sections
    The passenger cell of the new CLS has been shown to be a structure which is virtually immune to deformation and which keeps the occupant space intact, even at high impact speeds, regardless of whe ...

    Lane Keeping Assist
    Important safety notes Lane Keeping Assist monitors the area in front of your vehicle by means of a camera at the top of the windshield. Lane Keeping Assist detects lane markings on the road an ...

    System self-test
    The indicator lamp illuminates when you: • turn the SmartKey to position 1 or 2 in the ignition lock • press the KEYLESS-GO Start/Stop button once or twice If an adult occupant is properly s ...