Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    DSR assists you when driving downhill. It keeps the speed of travel at the speed set on the on-board computer. The steeper the downhill gradient, the greater the DSR braking effect on the vehi ...

    Floormat on the driver's side
    WARNING Whenever you are using a floormat, make sure there is enough clearance and that the floormat is securely fastened. The floormat should always be securely fastened using the fasteni ...

    Transfer case
    This section is only valid for vehicles with 4-wheel drive (4MATIC). Power is always transmitted to both axles. Performance tests may only be carried out on a 2-axle dynamometer. The brake ...