Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Changing the set speed
    When DSR is activated, the set speed can be changed to a value between 1 mph and 10 mph (Canada: between 2 km/h and 18 km/h) during the journey. – To increase or decrease the set speed in 1 ...

    Tire characteristics
    Tire data is vehicle-specific and may deviate from the data in the example. This information describes the tire cord and the number of layers in sidewall 1 and under the tread 2. ...

    NECK-PRO head restraints
    The NECK-PRO head restraints increase protection to the driver's and front passenger's head and neck. To this end, the NECK-PRO head restraints on the driver's and front-passenger seats are mo ...