Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Switching the ZONE function on/off
    - To switch on: press the button. The indicator lamp in the button lights up. Dual-zone automatic climate control: the temperature setting for the driver's side is not adopted for the fr ...

    NECK-PRO head restraints/NECKPRO luxury head restraints
    NECK-PRO head restraints/NECK-PRO luxury head restraints increase protection of the driver's and front-passenger's head and neck. In the event of a rear collision of a certain severity, the NE ...

    Setting the specified minimum distance
    WARNING It is up to the driver to exercise discretion to select the appropriate setting given road conditions, traffic, driver's preferred driving style and applicable laws and driving recom ...