Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Adjusting the backrest angle (2nd rowof seats)
    WARNING   The seat belt only offers its intended protection when the seat backrest is in a nearly vertical position and the occupant is sitting upright. The seat backrest and seat belt ...

    Parking the vehicle for a long period
    If you leave the vehicle parked for longer than four weeks, the battery may be damaged by exhaustive discharge. •► Connect a trickle charger. You can obtain information about trickle cha ...

    Problems with the side windows
    Problem: a side window cannot be closed because it is blocked by objects, e.g. leaves in the window guide. Remove the objects. Close the side window. Problem: a side window cannot be closed ...