Problems with fuel and the fuel tank

Problem Possible causes/consequences and Solutions
Fuel is leaking from the vehicle. fireThe fuel line or the fuel tank is defective. Risk of explosion or fire

The fuel line or the fuel tank is defective.

position 0 in the ignition lock immediately and remove it. Turn the SmartKey to position 0 in the ignition lock immediately and remove it.
under any circumstances. Do not restart the engine under any circumstances.
specialist workshop. Consult a qualified specialist workshop.
The fuel filler flap cannot be opened. The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.
the mechanical key. Unlock the vehicle using the mechanical key.
Manually unlock the fuel Open the trunk lid.
filler flap using the emergency release Manually unlock the fuel filler flap using the emergency release
The fuel filler flap is unlocked, but the opening mechanism is jammed.
specialist workshop. Consult a qualified specialist workshop.
    See also:

    Towing the vehicle with the rear axle raised
    Only possible on vehicles without 4MATIC. When towing your vehicle with the rear axle raised, it is important that you observe the safety instructions. The ignition must be switched off if ...

    Resetting the side windows
    You must reset each side window if a side window can no longer be closed fully. •► Close all the doors. •► Turn the SmartKey to position 1 or 2 in the ignition lock. •► Pull t ...

    Checking the coolant level
    Only check the coolant level when the vehicle is on a level surface and the engine has cooled down. Turn the SmartKey to position 2 in the ignition lock. On vehicles with KEYLESS-GO, press ...