Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Please bear the following in mind
    Resetting service interval display If the qualified specialist workshop, e.g. a Mercedes-Benz Center, carried out the maintenance work, the service interval display will be reset. Further info ...

    Checking the oil level using the oil dipstick
    On vehicles with a 12-cylinder engine, the oil level can be checked using the on-board computer. On all other models, the dipstick must be used to check the engine oil level. Example: vehic ...

    Centrally locking and unlocking the vehicle from the inside
    You can centrally lock or unlock the vehicle from the inside. The central locking/unlocking button does not lock or unlock the fuel filler flap. You cannot unlock the vehicle centrally from the ...