Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    General notes
    USA only: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must ...

    Cleaning the seat covers
    Do not use microfiber cloths to clean genuine leather, artificial leather or Alcantara® covers. If used often, these can damage the cover. Observe the following when cleaning:  - clean ge ...

    Fast forward/rewind
    Press and hold the or button on the remote control until the desired position has been reached. You see the navigation menu. ...