Service for recovering a stolen vehicle

If your vehicle has been stolen:

  • Notify the police. The police will issue a numbered incident report.
  • This number will be forwarded to the Mercedes-Benz Customer Assistance Center together with your PIN. The Mercedes-Benz Customer Assistance Center then attempts to locate the mbrace system. The Mercedes-Benz Customer Assistance Center contacts you and the local law enforcement agency if the vehicle is located. However, only the law enforcement agency is informed of the location of the vehicle.

automatically informs the Mercedes-Benz Customer Assistance Center. If the anti-theft alarm system is active for longer than 30 seconds, mbrace automatically informs the Mercedes-Benz Customer Assistance Center.

    See also:

    Making a call
    Entering a telephone number using the telephone keypad Call up the telephone basic menu. Enter all the digits of the phone number using the telephone keypad. To make a call: press the but ...

    Activating
    To open the tailgate: pull the handle on the tailgate. To stop the opening procedure at the desired position: press the closing button () in the tailgate or pull the handle on the outside of t ...

    Locking and unlocking centrally
    The SmartKey centrally locks/unlocks: the doors the tailgate the fuel filler flap 1 Locks the vehicle 2 Opens/closes the tailgate 3 Unlocks the vehicle When unlocking, the turn sign ...