Problem

You cannot lock or unlock the vehicle using the SmartKey.

Possible causes/consequences and Solutions

The SmartKey battery is discharged or nearly discharged.

• Try again to lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button.

If this does not work:

• Check the SmartKey battery () and replace it if necessary ().
• Lock () or unlock () the vehicle using the mechanical key.

The SmartKey is faulty.

• Lock () or unlock () the vehicle using the mechanical key.
• Have the SmartKey checked at a qualified specialist workshop.

Problem

You can no longer lock or unlock the vehicle using KEYLESS-GO.

Possible causes/consequences and Solutions

KEYLESS-GO is in standby mode because the vehicle has not been unlocked for an extended period.

• Pull the door handle and then turn the SmartKey to position 2 in the ignition lock.

There is interference from a powerful source of radio waves.

• Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button.

There is a malfunction with KEYLESS-GO.

• Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button.
• Have KEYLESS-GO checked at a qualified specialist workshop.

If this does not work:

• Check the SmartKey battery () and replace it if necessary ().
• Lock () or unlock () the vehicle using the mechanical key.

Problem

You have lost a SmartKey.

Possible causes/consequences and Solutions

• Have the SmartKey deactivated at a qualified specialist workshop.
• Report the loss immediately to the vehicle insurers.
• If necessary, have the locks changed as well.

Problem

You have lost the mechanical key.

Possible causes/consequences and Solutions

• Report the loss immediately to the vehicle insurers.
• If necessary, have the locks changed as well.

Problem

The engine cannot be started using the SmartKey.

Possible causes/consequences and Solutions

The on-board voltage is too low.

• Switch off non-essential consumers, e.g. seat heating or interior lighting, and try to start the engine again.

If this does not work:

• Check the starter battery and charge it if necessary ().

or

• Jump-start the vehicle ().

or

• Consult a qualified specialist workshop.

Problem

The engine cannot be started using KEYLESSGO. The SmartKey is in the vehicle.

Possible causes/consequences and Solutions

A door is open. Therefore, the SmartKey cannot be detected as easily.

• Close the door and try to start the vehicle again.

There is interference from a powerful source of radio waves.

• Start your vehicle with the SmartKey in the ignition lock.