Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING If you tow the vehicle, you must use a rigid towing bar if: the engine is not running. there is a brake system malfunction. there is a malfunction in the power supply or the vehi ...

    Vehicle identification number (VIN)
    The vehicle identification number (VIN) can be found in the following locations: • on the vehicle identification plate • at the lower edge of the windshield In addition to being stamped on the veh ...

    Vehicle operation outside the USA and Canada
    If you plan to operate your vehicle in foreign countries, please be aware that: service facilities or replacement parts may not be readily available. unleaded fuel for vehicles with a catal ...