Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Service for recovering a stolen vehicle
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    Important safety notes
    Consult an authorized Mercedes-Benz Center if you require information on approved and recommended tires and wheels for summer and winter operation. Advice on purchasing and caring for tires is ...

    Cargo tie-down rings
    Observe the following notes on securing loads: • secure the load using the cargo tie down rings. • do not use elastic straps or nets to secure a load, as these are only intended as an anti-s ...