Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING It is dangerous to shift the automatic transmission out of parking position P or neutral position N if the engine speed is higher than idle speed. If your foot is not firmly on the b ...

    Position of the steering wheel and the driver's seat for driving
    If you insert the SmartKey into the ignition lock with the driver's door closed, depending on the setting, the position of the steering wheel and the driver's seat will be changed to the previ ...

    Vehicles with automatic transmission
    •► Shift the transmission to position P. Using the SmartKey •► Turn the SmartKey to position 0 in the ignition lock and remove it. The immobilizer is activated.•► Apply the p ...