Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Problems with PARKTRONIC
    Problem Possible causes/consequences and - Solutions Only the red segments in the PARKTRONIC warning displays are lit. You also hear a warning tone for approximately ...

    KEYLESS-GO
    General information Vehicles with KEYLESS-GO are equipped with a SmartKey featuring an integrated KEYLESSGO function and a detachable Start/Stop button. The Start/Stop button must be inserted ...

    Important safety notes
    WARNING It is dangerous to shift the automatic transmission out of parking position P or neutral position N if the engine speed is higher than idle speed. If your foot is not firmly on th ...