Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    The M-Class also protects its occupants after a crash
    As part of the POST-SAFE® functions, the new M-Class can activate a variety of systems which can contribute towards avoiding post-accident risks. After a more serious crash, the hazard warning lig ...

    Cleaning the wiper blades
    WARNING Before cleaning the windshield or wiper blades, switch off the windshield wipers and remove the SmartKey from the ignition lock. On vehicles with KEYLESS-GO, press the Start/Stop butt ...

    Convenience
    Activating/deactivating the EASYENTRY/ EXIT feature You can use the Easy Entry/Exit: function to activate or deactivate the EASY ENTRY/EXIT feature. WARNING You must make sure no one can beco ...