General information

If you cannot lock or unlock the vehicle with the SmartKey, either the battery in the SmartKey is discharged, the SmartKey is faulty or the starter battery is discharged.

Check the battery in the SmartKey and replace it if necessary.
Unlock the driver's door using the mechanical key.
Lock the vehicle.
Have the starter battery and battery contacts checked at an authorized Mercedes-Benz Center.

If the SmartKey is faulty, contact Roadside Assistance or an authorized Mercedes-Benz Center.

    See also:

    Cleaning the steering wheel and gear or selector lever
    – Thoroughly wipe with a damp cloth or use leather care agents that have been recommended and approved by Mercedes- Benz. ...

    Cleaning the windows
    WARNING   Before cleaning the windshield or wiper blades, switch off the windshield wipers and remove the SmartKey from the ignition lock. On vehicles with KEYLESS-GO, press the Start/S ...

    Notes on care
    Regular care of your vehicle is a condition for retaining the quality in the long term. Use care products and cleaning agents recommended and approved by Mercedes- Benz. WARNING Many clea ...