Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Back button
    1 Back button To exit the menu: press back button 1 briefly. COMAND changes to the next higher menu level in the current operating mode. You can also exit a menu by sliding or the CO ...

    Vehicle identification number (VIN)
    The vehicle identification number (VIN) can be found in the following locations:  - on the vehicle identification plate  - on the lower edge of the windshield In addition to being stamp ...

    Driving tips
    Kickdown Use kickdown for maximum acceleration. ► Vehicles for USA: fully depress the accelerator pedal. The transmission shifts to a lower gear depending on the engine speed. ► ...