Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING For safety reasons, switch off the windshield wipers and remove the key from the ignition lock before changing the wiper blades (vehicles with KEYLESS-GO: make sure that the on-boar ...

    Showing/hiding the menu
    To show: press the COMAND controller. To hide: slide the COMAND controller and confirm Full screen by pressing . ...

    Setting the B-pillar air vents
    1 B-pillar air vent 2 Thumbwheel for B-pillar air vent To open/close: turn thumbwheel 2 to the left or right. ...