Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    SmartKey
    Display messages Possible causes/consequences and Solutions You have put the wrong SmartKey in the ignition lock. – Use the correct SmartKey. The Sma ...

    Opening and closing
    You can continue to operate the sliding sunroof after switching off the engine or removing the SmartKey from the ignition lock. This function is available for up to five minutes or until the d ...

    Problems with the side windows
    Problem: a side window cannot be closed because it is blocked by objects, e.g. leaves in the window guide. Remove the objects. Close the side window. Problem: a side window cannot be closed ...