Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
- Contact the following service hotlines:
USA: Mercedes-Benz Customer Assistance Center under 1-800-FOR-MERCedes( 1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
- Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
- Pull the tailgate handle for at least 20 seconds until the indicator lamp in the SOS button () flashes.
The Connecting Call message appears on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.
The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.
If you pull the tailgate handle for more than 20 seconds before receiving authorization for remote unlocking from the Mercedes- Benz Customer Assistance Center, you must wait 15 minutes before you can pull the tailgate handle again.
See also:
Mute
Press button 6 on the remote control.
The sound is switched on/off. ...
Storing a destination permanently in
the destination memory
Proceed as described in the "From the list
of previous destinations" section. ...
Position of the steering wheel and the driver's seat when the
EASY-ENTRY/EXIT feature is active
The steering wheel tilts upwards and the
driver's seat moves backwards if you:
• remove the SmartKey from the ignition lock
• open the driver's door when the SmartKey
is in the ignition lock ...