Information for customers in California
Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily injury if the vehicle is driven, that defect
or malfunction has been subject to repair two or more times, and you have directly
notified Mercedes-Benz USA, LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category
(1) has been subject to repair four or more times and you have directly notified
Mercedes-Benz in writing of the need for its repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
See also:
Important safety notes
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
t ...
Problems with the seat heating
If one or all of the indicator lamps in the seat
heating button are flashing, the seat heating
has switched off automatically. The vehicle's
electrical system voltage is too low because
too many e ...
Stowage well under the cargo compartment floor
WARNING
If items are stored in the compartment, make sure compartment is securely closed.
In an accident, during hard braking or sudden maneuvers, they could be thrown around
inside the vehi ...