Roadside Assistance button

armrest. Open the stowage compartment under the armrest.

Press and hold Roadside Assistance

button 1 for more than two seconds. Press and hold Roadside Assistance button 1 for more than two seconds.

This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in Roadside Assistance button 1 flashes while the call is active. The Connecting Call message appears in the multifunction display and the COMAND display. The audio output is muted.

If a connection can be established, the Call Connected message appears in the multifunction display and in the COMAND display.

If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example:
• current location of the vehicle
• vehicle identification number

display show that an mbrace call is active. The multifunction display and COMAND display show that an mbrace call is active.
You can change to the navigation menu by pressing the call, button during the call, for example.
Voice output is not available.

A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants.

The Mercedes-Benz Customer Assistance Describe the type of assistance needed.

The Mercedes-Benz Customer Assistance Center either sends a qualified Mercedes- Benz technician or organizes for your vehicle to be transported to the nearest authorized Mercedes-Benz Center. You may be charged for services such as repair work and/or towing. Further details are available in your mbrace manual.

Roadside Assistance call if: The mbrace system failed to initiate a Roadside Assistance call if:
• the indicator lamp in Roadside Assistance button 1 is flashing continuously.
• no voice connection to the Mercedes-Benz Customer Assistance Center was established.

This may be because the corresponding mobile phone network is not available.

The Call Failed message appears in the multifunction display.

The COMAND display shows the Call could not be connected! message.

Press To end a call: press the to confirm the message.

button on the To end a call: press the multifunction steering wheel. button on the multifunction steering wheel.

or

a phone call on the COMAND telephone Press the corresponding button for ending a phone call on the COMAND telephone keypad.

    See also:

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