A license agreement must exist in order to activate the mbrace service. Ensure that your system is activated and ready for use, and press the MB Info call button to register. If any of the steps mentioned is not carried out, the system may not be activated.

If you have questions about the activation, contact one of the following telephone assistance services:
• USA: Mercedes-Benz Customer Assistance Center under 1-888-990-9007
• Canada: Customer Service at 1-888-923-8367

Shortly after successfully registering with the mbrace service, a user ID and password will be sent to you by post. You can use this password to log in to the mbrace section under "Owners Online" at http://www.mbusa.com.

The mbrace system is available if:
• it has been activated and is operational.
• the corresponding mobile phone network is available for transmitting data to the Customer Center.
• a service subscription is available.
• the starter battery is sufficiently charged.

Determining the location of the vehicle on a map is only possible if there is sufficient GPS reception and the vehicle position can be forwarded to the Customer Center.