Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Changing the settings of the locking system
    You can change the setting of the locking system in such a way that only the driver's door and the fuel filler flap are unlocked. This is useful if you frequently travel on your own. - To chang ...

    Even more agile: sports suspension and Dynamic Handling package as an option
    In addition to the standard-specification AGILITY CONTROL suspension, the C‑Class offers two other options for adjusting the suspension's characteristics in line with drivers' personal prefe ...

    Service messages
    Information on the type of service and service intervals (see separate Service Booklet). You can obtain further information from an authorized Mercedes-Benz Center or at http://www.mbusa.com (U ...