Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Range of the sensors
    General notes The sensors must be free of dirt, ice and slush; otherwise they may not function correctly. Clean the sensors regularly, taking care not to scratch or damage them. Side view To ...

    Multiple users
    Simultaneous use of the rearcompartment disc drive The two rear-compartment screens can be operated almost entirely independently from one another. However, there can be a conflict in some me ...

    Washing by hand
    Carefully remove all deposits of road salt as soon as possible when driving in winter. Also, clean the insides of the wheels when washing the underbody of the vehicle. Do not use hot water and ...