Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
- Contact the following service hotlines:
USA: Mercedes-Benz Customer Assistance Center under 1-800-FOR-MERCedes( 1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
- Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
- Pull the tailgate handle for at least 20 seconds until the indicator lamp in the SOS button () flashes.
The Connecting Call message appears on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.
The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.
If you pull the tailgate handle for more than 20 seconds before receiving authorization for remote unlocking from the Mercedes- Benz Customer Assistance Center, you must wait 15 minutes before you can pull the tailgate handle again.
See also:
Working on the vehicle
WARNING
When working on the vehicle, engage the
electronic parking brake and shift the
automatic transmission into park position P.
Otherwise the vehicle could roll away which
could result ...
Preparing the vehicle
WARNING
The wheel and tire size of the emergency
spare wheel/spare wheel may differ to that of
the damaged wheel. When using an
emergency spare wheel/spare wheel the
handling characteristic ...
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
WARNING
Many ...