Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
See also:
Remote vehicle unlocking
If you have unintentionally locked your
vehicle (e.g. the SmartKey is still in the
vehicle) and a replacement SmartKey is not
available, the vehicle can be opened by a
Mercedes-Benz Customer A ...
Unlocking the driver's door (mechanical key)
If the vehicle can no longer be unlocked with the SmartKey, use the mechanical
key.
If you use the mechanical key to unlock and open the driver's door, the anti-theft
alarm system will be tri ...
Automatic transmission
Shift the transmission to position P.
The transmission position display in the
multifunction display shows P.
You can also start the engine when the
transmission is in position N. ...