Information for customers in California
Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily injury if the vehicle is driven, that defect
or malfunction has been subject to repair two or more times, and you have directly
notified Mercedes-Benz USA, LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category
(1) has been subject to repair four or more times and you have directly notified
Mercedes-Benz in writing of the need for its repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
See also:
Cleaning the steering wheel and gear or selector lever
Thoroughly wipe with a damp cloth or use
leather care agents that have been
recommended and approved by Mercedes-
Benz. ...
Exterior mirror out of position
If an exterior mirror has been pushed out of
position, proceed as follows:
► Vehicles without electrically folding
exterior mirrors: move the exterior mirror
into the correct position manu ...
Safety guidelines for seat belts, Emergency Tensioning Devices (ETDs) and air
bags
WARNING
Damaged seat belts or seat belts that have been subjected to stress in
an accident must be replaced. Their anchoring points must also be checked. Only
use seat belts installed o ...