Remote vehicle unlocking
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
Contact the following service
hotlines:
• USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-MERCedes(1-800-367-6372) or 1-888-990-9007
• Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
Return to your vehicle at the time
agreed
upon with the Mercedes-Benz Customer
Assistance Center.
Pull the trunk lid handle for at
least 20
seconds until the indicator lamp in the SOS
button flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only
possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
See also:
Cup holder in the rear seat armrest
Do not sit on or support your body weight on the rear seat armrest when it
is folded down, as you could otherwise damage it.
Close the cup holder before folding the rear seat armrest up. Othe ...
Preparing the vehicle
Your vehicle may be equipped with:
- TIREFIT kit
- a "Minispare" emergency spare wheel
- a collapsible spare wheel
- MOExtended tires (tires with run-fla ...
Safety
All-disc antilock brakes, side-impact airbags for the front and rear seats,
and side curtain-type airbags are standard. The company’s Tele Aid emergency
communication system can summon help, and i ...