General information

If you cannot lock or unlock the vehicle with the SmartKey, either the battery in the SmartKey is discharged, the SmartKey is faulty or the starter battery is discharged.

Check the battery in the SmartKey and replace it if necessary.
Unlock the driver's door using the mechanical key.
Lock the vehicle.
Have the starter battery and battery contacts checked at an authorized Mercedes-Benz Center.

If the SmartKey is faulty, contact Roadside Assistance or an authorized Mercedes-Benz Center.

    See also:

    Roadside Assistance
    The Mercedes-Benz Roadside Assistance Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 3 ...

    Safety notes
    WARNING COMAND is classified as a Class 1 laser product. You must not open the casing. If you open the casing, or if the casing is faulty or damaged, there is a risk of exposure to invisibl ...

    Cleaning Night View Assist Plus
    Never clean the camera lens. When cleaning the field of vision of the driving systems, make sure that you do not spray glass cleaner on the camera lens. If the camera lens is dirty, visit a qu ...