Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

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    Important information WARNING   When the climate control system is deactivated, the outside air supply and circulation are also deactivated. Only choose this setting for a short time. O ...

    Stowing a used collapsible spare wheel
    Take the following steps to stow a used collapsible spare wheel. It will otherwise not fit in the spare wheel well. Mercedes-Benz recommends that you have this work carried out at a qualified spec ...

    Intelligent solutions promote excellent safety
    The GL-Class makes full use of the advantages of its unitised body, combining optimum strength with intelligent lightweight steel design. The result is excellent passive safety. Combined with the ...