Vehicle remote opening

If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.

The vehicle can be opened remotely up to four days after the ignition was last switched off.

Contact the following service hotlines:
USA: Mercedes-Benz Customer Assistance Center under 1-800-FORMERCedes(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
upon with the Mercedes-Benz Customer Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
seconds until the indicator lamp in the SOS Pull the trunk lid handle for at least 20 seconds until the indicator lamp in the SOS button flashes.
The Connecting Call message appears on the multifunction display.

Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.

if the corresponding mobile phone network Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.
The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.
If you pull the trunk handle for more than 20 seconds before receiving authorization for remote unlocking, you must wait 15 minutes before you can pull the trunk lid handle again.

    See also:

    Deactivating/activating ESP®
    WARNING Under no circumstances should you deactivate ESP® when the ESP® warning lamp in the instrument cluster flashes. Proceed as follows: • when driving off, apply as little throttle as ...

    Important safety notes
    WARNING In order to avoid possible loss of vehicle control, all seat, head restraint, steering wheel and rear view mirror adjustments, as well as fastening of seat belts, must be done befor ...

    Notes on using 3-zone automaticclimate control
    The following contains instructions and recommendations to enable you to get the most out of your automatic climate control. • Activate climate control using the and buttons. The indicator la ...