Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Using the SmartKey
    The SmartKey must be close to the driver's door handle. •► Point the tip of the SmartKey at the driver's door handle. •► Press and hold the button until the side windows and the ...

    Information about driving abroad
    Converting to symmetrical low beam when driving abroad: switch the headlamps to symmetrical low beam in countries in which traffic drives on the opposite side of the road to the country where the ...

    ATA (Anti-Theft Alarm system)
    A visual and audible alarm is triggered if the alarm system is armed and you open: a door the vehicle with the mechanical key the tailgate the hood The alarm is not switched off, even i ...